pgjl Frequently Asked Questions

pgjl accepts any valid Philippine government-issued photo ID: Passport, Driver's License, Philsys National ID, UMID, SSS ID, Voter's ID, or PRC License. You'll need to upload a clear photo or scan of the front (and back where applicable), plus a selfie holding the ID so our team can confirm the match. Most KYC reviews are completed within 24 hours. Once approved, you can withdraw in full — there's no additional verification needed for standard withdrawals.

On the pgjl login page, click "Forgot Password" and enter the mobile number or email address linked to your account. You'll receive a one-time password (OTP) via SMS or a reset link via email within a few minutes. Follow the instructions to set a new password. If you no longer have access to either the mobile number or email on the account, contact pgjl live chat support — agents can verify your identity through KYC and help you regain access.

No — pgjl strictly allows one account per person. Registering multiple accounts is a violation of pgjl's Terms and Conditions and will result in all duplicate accounts being suspended. Any balances or winnings in duplicate accounts will be forfeited. If you think you've accidentally created a duplicate (for example, using a different email), contact support immediately to consolidate. This one-account rule applies regardless of the device, mobile number, or email address used.

GCash withdrawals submitted before the daily processing cutoff (typically 9 PM PHT) are processed the same day and arrive in your GCash wallet within 15–60 minutes in most cases. Requests submitted after cutoff are processed the following business day. Occasionally, GCash network delays can push this to a few hours — if your withdrawal hasn't arrived within 24 hours, contact pgjl support with your transaction reference number and the team will investigate and follow up with the payment provider.

pgjl does not charge its own fees on standard deposits and withdrawals. However, your payment provider — GCash, PayMaya, BPI, BDO, or Metrobank — may apply their own transaction fees depending on your account type and the transaction size. These are charged by the provider, not by pgjl, and will be reflected in your payment app or bank statement rather than your pgjl account. We recommend checking your e-wallet or bank's fee schedule for large transfers.

To deposit via BPI or BDO, go to the Deposit section in your pgjl account, select your bank, and pgjl will display a dedicated bank account number and reference code for your transaction. Log in to your BPI or BDO online banking app, create a fund transfer using the provided details, and enter the reference code exactly as shown — this is how pgjl links the incoming transfer to your account. Bank transfers typically reflect within 1–3 business hours during banking hours. Always include the reference code; transfers without it cannot be automatically matched.

First, allow up to 30 minutes for GCash or PayMaya deposits and up to 3 hours for bank transfers — most delays resolve on their own within these windows. If your deposit still hasn't appeared, contact pgjl support via live chat. Have your transaction screenshot ready (showing the reference number, amount, timestamp, and sender details). The pgjl payments team can trace the transaction and manually credit your account once the payment is confirmed on their end. Never share your full bank login credentials with anyone, including pgjl staff.

RTP (return to player) is the percentage of total wagers that a slot or game is statistically designed to pay back to players over a very large number of rounds. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over millions of spins. RTP is a long-term statistical average — it does not predict what you personally win in any single session. pgjl publishes the RTP for each game in the game information panel, and all RTPs are set by the game provider, not by pgjl.

pgjl offers online sabong (cockfighting) streaming and betting, one of the most culturally embedded forms of gambling in the Philippines. You can watch live sabong matches and place bets in real time using your pgjl balance in Philippine Peso. The sabong section is accessible from the main game lobby. Availability of specific derbies and scheduled events may vary — check the pgjl sabong page for upcoming events. All sabong content on pgjl is sourced from licensed operators compliant with PAGCOR regulations.

Yes — pgjl's sportsbook covers Philippine Basketball Association (PBA) games alongside international leagues like the NBA, UFC fights, and boxing events. You can bet on game winners, point spreads, totals, and a range of prop markets. Live in-play betting is available for selected PBA and international fixtures, letting you bet as the game unfolds. Markets and odds are updated in real time. Visit the Sports Events page to see currently available betting markets and upcoming schedules.

If you disconnect mid-round in a live casino game, pgjl's system records the outcome once it is determined. When you reconnect, the round result will already be reflected in your account balance — if you won, the winnings are credited automatically; if the round was undetermined at the time of disconnection, the bet is voided and your stake returned. You can review the result in your bet history under Account > Transaction Log. If a discrepancy appears, contact pgjl support with the game name and approximate time for investigation.

A wagering requirement is a multiplier that tells you how many times you need to wager the bonus amount before it converts to real, withdrawable money. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in qualifying bets before the bonus converts. Each bet you place on eligible games counts toward this total at the contribution rate stated in the offer terms — slots typically contribute 100%, while live casino games may contribute a lower percentage. Check the specific offer page for exact rates.

Yes — pgjl runs a tiered loyalty program that rewards consistent play with points, cashback offers, faster withdrawal processing, and access to exclusive promotions. Points are accumulated through real-money wagers across all game categories. As you accumulate points, you advance through loyalty tiers, each unlocking a better rewards rate and additional perks like dedicated account managers, higher withdrawal limits, and invitations to special events. Full details of the current loyalty program tiers and point rates are available in the Promotions section of your pgjl account dashboard.

You can activate self-exclusion directly from your pgjl account settings under Responsible Gaming. Choose a duration — from 6 months up to permanent exclusion. Once active within 24 hours, your account is locked for the full period with no exceptions: no logins, no deposits, no play, and all promotional communications are stopped. Self-exclusion cannot be reversed before it expires. You can also contact pgjl support via live chat or email to request self-exclusion if you need assistance. Your real money balance is held safely and returned to you when the exclusion ends or upon permanent closure. For more details, visit our Responsible Gaming page.

The minimum age to play at pgjl is 21 years old, in line with PAGCOR's legal requirement for casino-style gambling in the Philippines. Age is verified during both the registration step — where your date of birth is collected — and during the mandatory KYC process, where a valid Philippine government-issued photo ID is required before withdrawals are processed. Any account found to belong to a player under 21 is closed immediately, all wagers voided, and deposited funds returned. There are no exceptions to this policy.